Help Center
Find answers to your questions and get the support you need. We're here to help you have the best gaming experience possible.
Account Help
Get help with account creation, login issues, profile settings, and account verification.
Get HelpPayments & Banking
Learn about deposits, withdrawals, payment methods, and transaction processing.
Get HelpGames & Features
Understand game rules, features, bonuses, and how to play different games.
Get HelpSecurity & Safety
Learn about account security, responsible gaming, and how to keep your account safe.
Get HelpTechnical Support
Get help with technical issues, browser compatibility, and mobile app problems.
Get HelpBonuses & Promotions
Learn about bonuses, promotions, wagering requirements, and special offers.
Get HelpFrequently Asked Questions
How do I create an account?
+Creating an account is simple and takes just a few minutes:
- Click the "Sign Up" button on our homepage
- Enter your personal details (name, email, date of birth)
- Create a secure password
- Verify your email address
- Complete identity verification if required
Remember, you must be 18 or older to create an account.
I forgot my password. How do I reset it?
+To reset your password:
- Click "Forgot Password" on the login page
- Enter your email address
- Check your email for a reset link
- Click the link and create a new password
If you don't receive the email, check your spam folder or contact support.
Why do I need to verify my identity?
+Identity verification is required by UK gambling regulations to:
- Confirm you are 18 or older
- Prevent fraud and money laundering
- Protect your account and funds
- Ensure compliance with licensing requirements
We may request documents such as a passport, driving license, or utility bill.
What payment methods do you accept?
+We accept a wide range of payment methods:
- Credit and debit cards (Visa, Mastercard)
- E-wallets (PayPal, Skrill, Neteller)
- Bank transfers
- Prepaid cards
All transactions are processed securely using industry-standard encryption.
How long do withdrawals take?
+Withdrawal processing times vary by method:
- E-wallets: 24 hours
- Credit/debit cards: 3-5 business days
- Bank transfers: 3-7 business days
All withdrawals are subject to verification and may take longer for first-time withdrawals.
Are there any fees for deposits or withdrawals?
+We don't charge fees for deposits or withdrawals. However, your bank or payment provider may charge fees. Please check with them for details.
What types of games do you offer?
+We offer a wide variety of games including:
- Slot games and video slots
- Table games (blackjack, roulette, baccarat)
- Live dealer games
- Progressive jackpot games
- Specialty games
All games are provided by licensed developers and are regularly tested for fairness.
How do I know the games are fair?
+All our games are:
- Independently tested by certified testing laboratories
- Using certified random number generators
- Regularly audited for fairness and compliance
- Displaying RTP (Return to Player) percentages
You can view game rules and RTP information in each game.
How do I set up responsible gaming limits?
+You can set responsible gaming limits in your account settings:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Session time limits
- Self-exclusion periods
Changes to limits may take up to 24 hours to take effect.
What should I do if I think my account has been compromised?
+If you suspect unauthorized access to your account:
- Change your password immediately
- Contact our support team
- Check your transaction history
- Enable two-factor authentication if available
We take security seriously and will investigate any suspicious activity.
What browsers are supported?
+We support the following browsers:
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
Make sure JavaScript is enabled and you have a stable internet connection.
Why is a game not loading?
+If a game isn't loading, try these steps:
- Refresh the page
- Clear your browser cache
- Disable browser extensions
- Check your internet connection
- Try a different browser
If the problem persists, contact our technical support team.
What are wagering requirements?
+Wagering requirements are the number of times you must bet the bonus amount before you can withdraw winnings. For example, if you receive a £100 bonus with 35x wagering, you must bet £3,500 before withdrawing.
How do I claim a bonus?
+To claim a bonus:
- Check the bonus terms and conditions
- Make sure you meet the eligibility requirements
- Use the bonus code if required
- Make a qualifying deposit
- The bonus will be credited automatically
Always read the terms and conditions before claiming any bonus.
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Still Need Help?
Our support team is available 24/7 to assist you with any questions or issues.